Shipping policy
Shipping Policy
Last updated: [Insert Date]
Thank you for shopping with UrbanPoint. We aim to process and deliver your order safely and as quickly as possible.
Order Processing
Orders are usually processed within 1–3 business days, excluding weekends and public holidays. During sales, promotions, or busy periods, processing may take slightly longer.
You will receive a confirmation email after placing your order and another email containing tracking information once your order has been dispatched.
Shipping Rates
Shipping charges are calculated and displayed at checkout based on your delivery address, order size, weight, and selected shipping method.
Free shipping may be offered on eligible orders when stated on our website or during promotional periods.
Estimated Delivery Times
Estimated delivery times after dispatch are:
Australia: 3–10 business days
New Zealand: 7–15 business days
International orders: 10–25 business days
Delivery times are estimates only and may be affected by courier delays, weather, public holidays, customs processing, or other circumstances outside our control.
Worldwide Shipping
UrbanPoint offers shipping to many international destinations. Available shipping options will be shown at checkout.
Some products may not be eligible for international delivery because of shipping restrictions, product type, or destination-country regulations.
Customs Duties and Taxes
International orders may be subject to customs duties, import taxes, or other fees charged by the destination country. These charges are not included in the product price or shipping cost and are the customer’s responsibility.
UrbanPoint does not control customs charges or customs-processing times.
Tracking Your Order
When tracking is available, you will receive a tracking number by email after your order has been dispatched. Please allow up to 48 hours for tracking information to update.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Please contact us as soon as possible if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.
Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.
Delayed, Lost or Missing Orders
Please check your tracking information and contact the courier if your delivery is delayed.
If your tracking shows that the parcel has been delivered but you have not received it, please check around your property and with household members or neighbours before contacting us.
For further assistance, contact us within 7 days of the expected delivery date at [Insert Email Address].
Damaged Parcels
Please contact us within 48 hours of receiving a damaged order. Include:
Your order number
Clear photographs of the packaging
Clear photographs of the damaged product
A brief description of the issue
We will review the matter and provide an appropriate solution.
Returned or Unclaimed Parcels
Orders returned to us because they were refused, unclaimed, or addressed incorrectly may require an additional shipping payment before they can be resent.
Original shipping charges are generally non-refundable unless the order was returned because of an error by UrbanPoint.
Contact Us
For shipping questions, please contact:
Trade Name: UrbanPoint
Email: support@urbanpoint.online